Is anyone in favor of cyber hate? Is anyone in favor of hate
online targeting people for their physical characteristics, age, sexual
identity or religion? I doubt it. So why
does this type of abusive, exploitative, degrading content persist? The answer is
simple, and basic to our current attitude toward the internet. Hate and
falsehoods online are orders of magnitude easier to create than they are to challenge
or remove. There are no mechanisms that level the playing field between facts
and fictions, truth and falsehood, attack and defense. Hate and lies can take
minutes to post, but days or months, if ever, to remove.
Some of the more responsible internet platforms, especially
since the 2016 election, have instituted forms, programs, policies and
departments to try and address the problem. But the problem is not just
isolated to elections, and not just isolated to one platform. Targeting of an individual or group is often
cross medium and platform. When one channel or account is deleted, another backup
account immediately takes over. This is all done with a few easy clicks. The
only way for victims to fight this battle is with a massive investment of time
by investigation, filing reports or civil lawsuits to gain information of the
perpetrators. This all takes expertise, lawyers, and paperwork. All of which
involves money.
The result of pushing back against multi-platform abuse,
exploitation or targeting is that the victim is faced with a huge burden while
the instigator may only have an account suspended, if at all. The few cases
where there has been legal action represents a very small fraction of the real
problem.
It is almost impossible to strike a balance between the
posting and challenging of bad content. It is possible to give victims and
targets of abuse a better set of tools to respond to bad situations. This must
include offering experts, advocates and, when necessary financial support to
oppose abusers and exploiters. Not all aggressive speech merits or requires
punitive action, but for far too long we have failed to err on the side of the
c=victim and given the victimizers almost free rein.
Once bad actors realize that anti-social, abusive, targeted,
aggressively caustic and destructive behavior will be met with responses
supported by industry and may involve serious consequences, then and only then
will progress be made against cyber hate.
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